You can initiate a return & refund request within 14 days from the delivery of the product, provided the product is still in its original packing. After examining the condition of the returned product, refund will be initiated within 2-5 working days.
Note : The return and refund policy is not applicable to the manufacturing and pre-ordered items.
For United Arab Emirates
You can initiate a return & refund request within 14 days from the delivery of the product, provided the product is still in its original packing. After examining the condition of the returned product, refund will be initiated within 2-5 working days. However, this policy does not apply for the below categories:
- Massage Chairs
- Pool/Billiard Tables
- Shoes & Apparel
- Bicycles
Note : The return and refund policy is not applicable to the manufacturing and pre-ordered items.
For Other GCC Countries
Presently, we do not have a return option for shipments to Kuwait, Qatar, Bahrain and Oman once the product is dispatched from warehouse. However, if the customer wants to cancel an order before dispatch, they may do so and get refund within 2-5 working days.
General
In case of equipment that requires installation, once the product is delivered and installed at the customer premises, the return request cannot be processed. However, at the time of installation, if any manufacturing defect is detected, the faulty part will be restored free of cost or the machine will be replaced completely as a final resolve. After examining the condition of the returned product, refund will be initiated within 2-5 working days.
For shoes & apparels - Returns will be accepted only if:
- The product is unused, in original unsealed packaging and includes all tags
- The return request is placed within 3 days of purchase.
For hygiene purposes, the following items cannot be returned: wearable technology, nutrition products, swimwear, earplugs, goggles, swimming paddles/fins, sports bras, panties, socks, gloves, shoe laces, insoles, bandages, hand wraps, towels, mats and other similar items. Also, products that come in sealed packaging cannot be returned.
